13 Main Types of IT Services and Why They Matter to Your Business - DMI (2023)

Your business depends on technology. No matter the industry, every business uses IT products and services in some capacity. While some businesses manage IT using in-house staff and resources, most companies choose to outsource IT.

From technical support to high-level managed IT services, businesses outsource a variety of technical roles. This may lead you to wonder whether outsourcing IT is right for your business. Explore the main types of IT services to learn more.

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What Are IT Services?

IT services are skilled services provided by an outside agency or independent contractor. IT stands for information technology. IT covers a broad range of activities related to the use of the Internet, computer software, and more.

Businesses use IT services for email, cloud storage, and network security. Managed IT services are also available to address multiple areas of IT. However, IT support is the most common category of outsourced IT services.

No matter the category, all types of IT have one thing in common: the need for technical expertise. Hiring full-time workers to fill IT positions takes time and money. In many cases, outsourcing IT offers a more efficient, cost-effective solution.

The Different Types of IT Services

IT support services help businesses manage their daily operations. The main goal of IT support services is to keep your business running smoothly. Businesses rely on IT services for managing payroll, scheduling, inventory, and all types of day-to-day procedures.

Here is a list of IT services that businesses commonly use:

  • Managed IT services
  • On-demand IT services
  • Technical support
  • IT Help Desk Support
  • Software application management
  • Data Storage and Management
  • Hardware Support Services
  • Software Support Services
  • Cloud services
  • Cybersecurity solutions
  • IT communications services
  • Network Security & management services
  • Email Services

This list of IT support services is not all-inclusive. IT is one of the biggest sectors and encompasses a wide range of services. However, these are the areas where small to medium-sized businesses most often choose to outsource.

Managed IT Services

Managed IT services include ongoing management of essential IT functions. These services are typically provided by managed service providers (MSPs). An MSP develops a service plan based on your requirements and offers continued support.

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Managed IT services can also be divided into three categories related to the level of service:

  • Low-level
  • Mid-level
  • High-level

Low-level managed IT services involve installing and implementing new software. The MSP installs and integrates the software with your existing IT infrastructure. They may also offer ongoing security monitoring. When a threat is detected, the MSP notifies you so you can take corrective action.

Mid-level managed IT services offer a little more comprehensive support. With mid-level managed IT services, the MSP may resolve security threats instead of simply notifying you.

High-level managed IT services include tailored IT solutions to cover any area of your technological needs. You can rely on high-level managed IT services to plan and implement network storage, cloud storage, software applications, IT communications, and more.

On-Demand IT Services

On-demand IT services cover many of the functions offered by MSPs. You can use on-demand services for software deployment, storage solutions, cybersecurity, and any other aspect of IT. However, instead of an ongoing support plan, you only use the services as needed.

On-demand IT services are a pay-as-you-go service. You avoid the need for long-term contracts, which makes on-demand IT services useful for addressing temporary IT concerns. For example, you may need professional IT services during a transition to new software or when relocating to another office.

Using an on-demand IT service can be cost-effective for your short-term needs. However, if you anticipate the need for ongoing support, a long-term contract is likely to result in better cost savings.

Technical Support

Companies frequently outsource technical support. Technical support may include hardware support, software support, or troubleshooting. The support may also be for in-house employees or customers.

For example, a company with a web-based application may use outsourced agents to field troubleshooting and support queries. However, the most common use of technical support is to keep the technology that you depend on running. From the software that you use for scheduling to the printers in your office, technical support services are available to support all areas of IT.

IT Help Desk Support

An IT help desk is very useful for supporting employees who need prompt attention in order to fix any IT issues they may face, whether hardware or software related. By offering your employees this service, it’s more likely you’ll have fewer of them coming to you needing help with getting a workable solution. It also saves time and money too because this way you can utilize the saved time/money on other project types like marketing efforts or new product development for example.

It is a great way to be able to manage the productivity of your employees. Although it’s useful to outsource a help desk, you can minimize this need by providing your employees with sufficient training in using their tools prior to receiving the tools needed for their work.

Software Application Management

Many businesses depend on software-as-a-service (SaaS) packages. Managing these packages can be complex. Outsourcing software application management allows someone else to handle licensing, renewals, and deployment.

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IT software services also typically include technical support options. Employees or clients can contact a trained technician to quickly resolve any issues with the software packages covered by the support plan.

Data Storage and Management

Data storage and management are one of the most important aspects of IT for companies. It encompasses a variety of different IT services that are used to store and manage data. These services are critical for all businesses, as they allow companies to keep their data safe, secure, and accessible. Data-intensive applications such as video editing, graphic design, or engineering simulations can require a significant amount of space to store data and the increasingly large data sets from “Big Data” analytics, artificial intelligence, and machine learning applications.

IT services come in all shapes and sizes, but most companies will need to rely on data storage and management at some point. By choosing the right IT service, your business can rest assured that its data is safe and secure. Furthermore, a good data storage strategy is key to keeping your business running smoothly.

Data storage is typically a service that is contracted to an outside company or provider on a per-gigabyte basis. This is typically referred to as “storage-as-a-service.”

Data storage can be arranged in a number of ways, including:

  • Directly attached storage (DAS) is the most basic form of data storage and is typically used to refer to a hard disk drive (HDD) or solid state drive (SSD) that is directly connected to the server.
  • Storage area network (SAN) is a network of storage devices that is connected to a server. A SAN typically consists of many HDDs, but can also include flash drives as well as tape backup systems.
  • Network attached storage (NAS) is a server that provides file-level access to hard disks, flash drives, or tape backup systems.
  • Cloud computing involves storing data on a remote server or servers rather than on a local hard drive.

Businesses can outsource their data handling needs to service providers who will take care of all the data access and storage. This leaves businesses free to focus on other areas that need attention and effort, such as developing new products or expanding their customer base.

Hardware Support Services

Hardware Support Services are often provided to help individuals and businesses with their computer equipment in order to maintain its performance, reliability, and usability. These are a critical part of any business. There are two main types of hardware support services: desktop and laptop support. Desktop support includes all the IT services that are related to your company’s desktops, such as installing and updating software, managing passwords, and troubleshooting issues. Laptop support is similar to desktop support, but it focuses on the specific needs of laptops, such as maintaining battery life and protecting against theft.

Hardware support services can help your business with a variety of needs when it comes to your technology. Installation, maintenance, and repair are all critical aspects of keeping your hardware running smoothly. Often, these services can be offered as part of a package or plan that is customized for your company’s needs.

Software Support Services

One of the main types of IT services is software support. Software support includes providing staff members with help when they have questions or challenges with company software. This can include anything from resolving a simple issue to walking someone through setting up a complex process. With software support, businesses can rest assured that their staff has the resources they need to be productive and successful.

Software support services provide a range of benefits to businesses, including the latest updates, upgrades, and security patches. They also offer end-of-lifecycle support as well as new software rollouts. This can be extremely beneficial for businesses that want to ensure their software is up-to-date and secure.

Cloud Services

Cloud services help businesses transition from physical storage to cloud-based storage solutions. The cloud is also increasingly becoming the preferred option for hosting applications.

Outsourcing cloud storage management saves businesses the hassle of selecting the right cloud service provider and platform. The outsourced agency also ensures that the company’s software and technologies integrate with the cloud-based services.

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Compared to physical storage, cloud storage is often more affordable and scalable. Physical storage often requires servers with individual price tags of tens of thousands of dollars. With cloud services, you only pay for the storage you need right now.

Cybersecurity Solutions

Cybersecurity is a growing concern for businesses across the globe. Small to medium-sized businesses are often the target of cyber-attacks, as cybercriminals know that SMBs have fewer resources to protect against threats. Instead of becoming the next victim, many businesses choose to outsource their cybersecurity.

Cybersecurity experts can analyze your network and software for vulnerabilities. They can also provide continuous monitoring and threat resolution for future cyberattacks.

IT Communications Services

Businesses are increasingly using newer technologies to communicate. Video conferencing, chatbots, and voice over Internet protocol (VoIP) solutions are changing the way that people connect.

With video conferencing, you can ensure that you have a way for remote employees to collaborate. Chatbots help to streamline customer service by addressing frequently asked questions without the need for human input. VoIP solutions provide an alternative to traditional telephone lines and come packed with many additional features, including call recording and dedicated phone numbers for employees.

When these technologies fail to work as intended, you may experience a disruption in communication. Outsourcing IT communications keep your employees connected. You can depend on an outsourced IT team to install and manage the communications tools that you use. You can also receive ongoing support to address any technical issues that arise.

Network Security & Management Services

Network administration and management services are used to assist with the planning and implementation of your IT infrastructure. The typical IT network communicates with a wide range of applications and hardware. Experts are needed to ensure that these technologies run smoothly.

IT networks need to work with different technologies and require protection from cyber threats. Network administrators are responsible for setting up local servers or cloud-based servers, installing firewalls, and configuring the network to meet your specific needs. They also establish data backup procedures, monitor for cyber threats, and protect against data loss.

Email Services

Email services are a vital part of most businesses. They use email for communication with customers, employees, and other business partners. Email is often the best way to send individual messages as well as company-wide updates. Email also helps to build customer relations by providing a personal touch to communications.

Maintaining business relationships is essential for any organization, and email is one of the most common ways to do so. Email services provided by IT professionals can be especially beneficial in sales and marketing processes. The email services will ensure that the messages are delivered properly and on time, which can lead to more successful conversions and better customer retention rates.

IT teams managing their businesses’ email accounts is becoming increasingly important. By choosing the right provider, an organization can save time and money on communication needs. Additionally, by working with a consultant who understands the different types of IT services, a business can make sure that it is getting the most value for its money.

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Why Outsource IT Service for Business Operations?

Technical support and related IT services are the most outsourced jobs. 37% of US businesses rely on third-party support teams to handle their IT and tech support needs.

Here are the most common reasons for outsourcing:

  • Reduce expenses
  • Focus on core business
  • Solve capacity issues

Reducing expenses is the number-one reason for outsourcing IT services for businesses. Outsourcing simply costs less compared to hiring in-house employees. You spend less on hiring, training, equipment, and office space.

Purchasing hardware to grow your in-house IT infrastructure is costly and requires specialized workers. Outsourcing offers a more cost-effective option that you can easily scale based on your current needs.

Focusing on core business operations is another common reason to outsource the IT service types discussed. Outsourcing allows businesses to continue focusing on existing operations instead of expanding their operations. Increasing internal IT infrastructure takes resources away from other areas of the business.

Businesses also outsource IT to deal with capacity issues. This is especially true for small to medium-sized businesses. Many businesses do not have the space or capacity to support additional workers. Outsourcing eliminates the need to accommodate more in-house staff.

Outsourcing is also beneficial for dealing with changes. A business may need to increase its IT support to handle its growing operations or increase its IT budget to deal with a temporary change. The companies that provide IT outsourcing can address almost any issue with tailored solutions.

How to Start Outsourcing IT Services

If you want to start outsourcing IT services, consider the IT functions that you need assistance with. There are many types of IT services available that can help grow your business. Depending on your business needs, you may benefit from technical support, software application, or installation services.

When preparing to outsource, you should also explore your options. IT outsourcing is often available from business process outsourcing (BPO) companies, such as Digital Minds BPO.

Digital Minds BPO is a leading provider of outsourcing solutions, including outsourced IT services. We have years of experience and access to a wealth of skilled talent. Contact us today to find out how we can help streamline your IT operations.


Contact us today to learn more about our outsourcing services.


What are five types of support services in a IT organization? ›

Types of IT Support Services
  • Monitoring. Services that handle client information or require confidential credentials to access are the most vulnerable to attack. ...
  • Design. ...
  • Active Support. ...
  • Help Desk/User Support. ...
  • Data Storage Services. ...
  • VoIP (Voice Over IP) ...
  • Email Services. ...
  • Security Services.
Mar 12, 2021

What are the major categories of IT products and services? ›

The three major industry groups within the IT sector are software and services, technology hardware and equipment, and semiconductors and semiconductor equipment. These three industry groups are further divided into industries and sub-industries.

What are the different types of IT? ›

What Are the Types of Information Technology?
  • Analytics.
  • Automation.
  • Artificial intelligence.
  • Cloud computing.
  • Communications.
  • Cybersecurity.
  • Data/database management.
  • Infrastructure.

What is an example of an IT service? ›

IT services can often include software development processes to create custom applications that fulfill specific business needs. For example, a startup business may rely on its IT service team to create a software application for organizing and maintaining venture capitalist records.

How many types of IT services are there? ›

The 11 Main Types of IT Services.

What are six different types of service? ›

Six Types of Service-Learning
  • Discipline-Based: Students are expected to have a presence in the community throughout the semester and reflect on their experiences on a regular basis… ...
  • Problem-Based (Project-Based): ...
  • Capstone: ...
  • Community-Based Action Research: ...
  • Pure SL: ...
  • Service Internship:

What are the core IT services? ›

Core IT Infrastructure Services Engagements

It is the combined components of your business' computer network, which at it's core includes servers, switches, and storage, whether on premise or hosted in a Cloud platform.

What are the 5 most common types of business technology? ›

Top 7 Most Common Types of Business Technology
  • Computer Software. ...
  • Networking. ...
  • Telephone Communication. ...
  • Accounting Systems. ...
  • Inventory Control Systems. ...
  • Customer Relationship Management Systems (CRMs)

What are the classification of IT services? ›

There are five such groups under which IT services are classified. These are applications group, customer support group, information security group, N/w and telecommunications group and systems group [12].

What are 3 examples of an IT system? ›

Examples of IT
  • Telephone and radio equipment.
  • Video conferencing equipment.
  • Personal computers.
  • Performance management software for managing goal setting and performance review.
  • Content management software for blogging and collaboration.
Oct 29, 2020

What is an example of IT systems in a business? ›

Tools such as laptops, databases, networks, and smartphones are examples of information systems.

What does IT services include? ›

Technology services include: Software development, integration and maintenance. Hardware. Networking integration, management and maintenance. Information security (IS)

What are the main IT systems? ›

Typical components of information systems

It has five components – hardware, software, data, and telecommunications.

What kind of services do IT companies provide? ›

The 10 most common products and services offered by IT support companies
  • Tech/IT support (AKA “help desk”) ...
  • File servers. ...
  • Email. ...
  • Computer repair. ...
  • Cloud services. ...
  • Virtual desktops. ...
  • Data security. ...
  • Data backups.
Feb 24, 2020

What are common services examples? ›

common services means all bulk services, including without limitation, the system for the provision of water, electricity, gas, roads, or storm water drainage, the collection and removal of solid waste or sewerage, refuse removal, telecommunications, fire-fighting, security and all such other utilities and amenities ...

What are the 8 categories of service activities? ›

For example, the service sector includes activities such as business services, communication services, construction services, education services, energy services, environmental services, financial services, tourism services, and transport services.

What are the 7 Elements of service? ›

Seven Ps of Service Marketing: product (service), price, place (distribution), promotion, people, physical evidence, and process. Marketers work on creating a proper blending of these seven Ps to satisfy the needs of consumers in the service sector.

What are the 9 core technologies? ›

Every system and product is made up of one or more of the nine core technologies: bio-, electrical, electronic, fluid, material, mechanical, optical, structural, and thermal technology. Teacher's Note: Big ideas should be made explicit to students by writing them on the board and/or reading them aloud.

What is the purpose of IT services? ›

IT services refers to the application of business and technical expertise to enable organizations in the creation, management and optimization of or access to information and business processes. The IT services market can be segmented by the type of skills that are employed to deliver the service (design, build, run).

What are the 5 core business processes? ›

Core processes are sometimes also referred to as “primary processes,” and they compose the main activities of the business. These include marketing, sales, production, distribution, and customer service.

What are the 10 types of business ideas? ›

Read on for some inspiration into the many types of businesses that could launch you to success.
  • Online reselling. ...
  • Pet sitting. ...
  • T-shirt printing. ...
  • Cleaning service. ...
  • Online teaching. ...
  • Online bookkeeping. ...
  • Consulting. ...
  • Medical courier service.
Feb 21, 2023

What are most common types of business technology? ›

There are many types of business technology, including:
  • Computer systems. ...
  • Productivity tools. ...
  • Networking devices and printers. ...
  • Mail and phone systems. ...
  • Financial accounting systems. ...
  • Inventory control systems. ...
  • Customer relationship management systems. ...
  • Diversified marketing options.
Apr 14, 2022

What type of information technology is used in business? ›

Businesses utilize productivity tools such as Microsoft Word, a word processing package, and Microsoft Excel, a financial spreadsheet system. Microsoft PowerPoint and Apple Keynote are also used to easily and quickly prepare professional-looking sales presentations.

What are the 3 types of services? ›

Routine Production Services. In-Person Services. Symbolic-Analytic Services.

What are the four sectors of IT industry? ›

The Indian IT and ITeS industry is divided into four major segments – IT services, Business Process Management (BPM), software products and engineering services, and hardware.

What are the 8 types of information? ›

8 Types of Information Quality
  • Accurate. Information that is correct.
  • Precision. The level of detail information provides. ...
  • Credibility. Information that comes from a reputable source.
  • Timeliness. ...
  • Completeness. ...
  • Relevance. ...
  • Uniqueness. ...
  • Comprehensible.
Apr 27, 2017

What are 6 computer based information systems? ›

The 6 Types of Information System to Simplify Your Business Data handling and Decision Making. Transaction Processing System. Management Information System. Decision Support Systems. Expert System.

What are 5 examples of technology that you use everyday? ›

Examples of everyday technology include phones, computers, washing machines, cars, toothbrushes, and coffee makers.

What are the 5 examples of technology? ›

Five examples of types of technologies are electronic technologies, mechanical technologies, medical technologies, industrial and manufacturing technologies, and tools.

What are the 14 technologies? ›

The 14 disruptive technologies identified in Ark Invest's report are AI, blockchain, digital wallets, Internet of Things, mobile enabled devices, battery technology, autonomous mobility, cloud computing, gene sequencing, gene editing, living therapies (genetic tools that create new forms of therapeutic interventions), ...

What are the 21st technologies? ›

Since the beginning of the new millennium, the world has witnessed the emergence of social media, smartphones, self-driving cars, and autonomous flying vehicles. There have also been huge leaps in energy storage, artificial intelligence, and medical science.

What are the types of technology in the workplace? ›

While these are all important elements, today's smart workplaces go beyond the physical building to improve collaboration and the employee experience in a hybrid environment, including:
  • Employee engagement apps.
  • Occupancy sensors.
  • Meeting room solutions.
  • Smart lockers.
  • Smart parking solutions.
  • Wayfinding and navigation.
Jan 18, 2022

What are the three major IT functions? ›

An Information Technology (IT) department is responsible for providing ways to implement and facilitate the flow of information through your company. It achieves this goal through three basic functions: infrastructure, functionality and governance.

What are the three major IT infrastructure systems? ›

IT infrastructure management is sometimes divided into three sub-categories of management: systems management, network management and storage management.

What are the 3 main types of system software? ›

Your system has three basic types of software: application programs, device drivers, and operating systems. Each type of software performs a completely different job, but all three work closely together to perform useful work.

What are types of support services? ›

7 examples of support services
  • Data storage. Many businesses store data and require a place to do so in an easy and effective manner. ...
  • HR and people management. ...
  • Computer support. ...
  • Administration support. ...
  • Customer service. ...
  • Web development. ...
  • Sales and revenue generation.
May 12, 2022

What are support services in IT? ›

Basically, they refer to the process of providing support to all kinds of IT-related issues such as network setup, database management, cloud computing and so on. The main goal of these services is is to make sure that all IT-related functions are working seamlessly. <

What are the support roles in IT industry? ›

Technical Support Responsibilities:
  • Identifying hardware and software solutions.
  • Troubleshooting technical issues.
  • Diagnosing and repairing faults.
  • Resolving network issues.
  • Installing and configuring hardware and software.
  • Speaking to customers to quickly get to the root of their problem.

What are the support roles in IT companies? ›

IT Technical Support duties and responsibilities
  • Provide technical assistance with computer hardware and software.
  • Resolve issues for staff via phone, in person, or electronically.
  • Log bugs and enhancement requests.
  • Perform hardware and software installations, configurations and updates as needed.

What are the 7 types of support? ›

Understanding the Different Types of Social Support
  • Emotional Support. ...
  • Informational Support. ...
  • Tangible Support. ...
  • Self-esteem or Affirmational Support. ...
  • Belonging Support.
Apr 27, 2020

What are the benefits of IT support services for a business? ›

Top 7 Business Benefits of IT Service Management
  • Increases operational efficiency. ...
  • Improves employee & company productivity. ...
  • Reduces spending. ...
  • Minimizes risk. ...
  • Enhances the customer experience. ...
  • Improves visibility. ...
  • Streamlines communication. ...
  • Service management provides business value.
Jun 18, 2021

What are the four types of services give examples? ›

Professional services –g.
  • Pure tangibles – Cell phone on rent – no service or intangibles are associated.
  • Major tangible with minor intangibles – Tangible good with accompanying services.
  • Minor tangibles with major intangibles – Major services accompanying a minor good.
  • Pure services – Here the offer is only a service.
Aug 4, 2016

Why do we need IT support services? ›

IT support services provide so much more than a way to manage your IT programmes and environments. An IT support service for businesses helps you maintain confidential data and set up security. This is beneficial for fighting off computer viruses and hackers. IT support services also help your business run smoothly.

What are skills of IT support services? ›

Examples of IT support skills
  • Communication. IT support specialists use communication skills when assisting coworkers or customers. ...
  • Attention to detail. Providing IT support often requires many small steps and details. ...
  • Problem-solving. ...
  • Time management. ...
  • Software installation. ...
  • Hardware setup. ...
  • Virus removal. ...
  • Earn a degree.
Dec 7, 2021

What are support services in a business? ›

Typically, small businesses turn to business support services firms for word processing, faxing, photocopying, shipping, desktop publishing, mailing list management, dictation and transcription.

What are the main roles of IT? ›

An IT position generally involves managing and storing data using computers, software, databases, networks, and servers. As an IT professional, you may write programs, maintain networks, analyze systems, and provide technical support.

Which role is best in IT industry? ›

Here are some of the highest paying IT jobs in 2023:
  • Data Scientist.
  • Internet of Things (IoT) Solutions Architect.
  • Big Data Engineer.
  • Software Architect.
  • Blockchain Engineer.
  • DevOps Engineer.
  • Cloud Architect.
  • Full-Stack Developer.
Mar 1, 2023

What makes a good IT support worker? ›

A good support worker is patient and supportive and has the desire to help participants live their best lives support by constantly encouraging and assisting them. However, empowering participants with the skills for independence can take time. Simple tasks can take longer and cause frustration for the participant.

What do you look for in an IT support team? ›

In a small business, it's not uncommon for technical problems to be handled be whoever happens to be the most tech savvy person on the team.
Five Things to Look for in an IT Support Company
  • No Long-Term Contracts. ...
  • Proactive Management. ...
  • Experience, Certifications, and On-going Training. ...
  • Data Security Expertise.
Jun 22, 2017

What is Level 3 IT support? ›

Level 3 support is the highest tier in a three-part system typically used by IT and technology companies which includes level 1 support and level two support. Level 3 support refers to a group of professionals with the highest level of technical expertise within a company, department or project team.


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